Return Policy
Return Policy
We understand that sometimes a product might not meet your expectations. Here is our return policy to assist you with returns and exchanges.
1. Eligibility for Returns
Items must be returned within 30 days of receipt.
Products must be unused, in their original condition, and with all packaging intact.
Certain items (e.g., personalized products) are non-returnable unless defective.
2. Return Process
To initiate a return, please contact us at support@flufffactor.store with your order number and reason for return.
Once approved, we will provide you with a return address and instructions.
3. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for your return.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5-10 business days.
5. Exchanges
Exchanges are available for defective or incorrect items only. Contact us to arrange an exchange.
6. Non-Returnable Items
Gift cards, personalized items, and sale items are non-returnable.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. Include photos and a detailed description for faster resolution.
Contact Us
If you have any questions about returns or exchanges, reach out to us at support@flufffactor.store
Return Policy
We understand that sometimes a product might not meet your expectations. Here is our return policy to assist you with returns and exchanges.
1. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original condition, and with all packaging intact.
- Certain items (e.g., personalized products) are non-returnable unless defective.
2. Return Process
- To initiate a return, please contact us at support@flufffactor.store with your order number and reason for return.
- Once approved, we will provide you with a return address and instructions.
3. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service for your return.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5-10 business days.
5. Exchanges
- Exchanges are available for defective or incorrect items only. Contact us to arrange an exchange.
6. Non-Returnable Items
- Gift cards, personalized items, and sale items are non-returnable.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. Include photos and a detailed description for faster resolution.
Contact Us
If you have any questions about returns or exchanges, reach out to us at support@flufffactor.store